Resume

Elijah Greenawalt

Dynamic healthcare IT professional with a dual background as a Registered Nurse and IT specialist, offering a unique blend of clinical expertise and technical acumen. Leverages hands-on patient care experience to drive innovative IT solutions in healthcare settings. Proficient in application support, data analysis, and information security, with a deep understanding of healthcare workflows and compliance requirements. Demonstrated success in system monitoring, troubleshooting mission-critical applications, and implementing robust security protocols. Excels in cross-functional collaboration, project management, and maintaining meticulous documentation in complex healthcare IT environments. Committed to improving patient care and operational efficiency through technology.

Certifications & Licenses

  • AWS Certified Cloud Practitioner
  • CompTIA A+
  • CompTIA Security+
  • CompTIA Network+
  • Fortinet Certified Professional in Network Security
  • Fortinet Certified Associate in Cybersecurity
  • Google IT Support Certificate
  • Google Data Analytics Certificate
  • Registered Nurse Licensure
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Experience

IT Operations Coordinator | mPowered IT – Atlanta, GA| June 2023 – Present
  • Performed daily system monitoring and log reviews, ensuring security compliance and addressing potential threats.
  • Managed ticket handling processes, reducing white noise tickets by 30% through effective problem-solving and escalation procedures.
    · Implemented and maintained security protocols for business applications, both on-site and remotely.
  • Created comprehensive documentation for existing and new programs/applications, including security procedures and best practices.
  • Assisted in optimizing application performance and functionality, with a focus on enhancing security measures.
  • Supported program management efforts across multiple projects, showcasing cross-functional collaboration skills in complex IT environments.
  • Provided ongoing support for business applications, ensuring usability and addressing user needs both on-site and remotely.
  • Implemented effective problem-solving strategies and managed appropriate escalation procedures for various applications.
  • Performed ticket triage and completion during periods of high ticket volume.
Registered Nurse | Piedmont Heart Institute – Atlanta, GA| September 2021 – April 2023
  • Delivered education and care to patients in an outpatient cardiology clinic
  • Interfaced with multiple physicians as a part of a multi-disciplinary team
  • Catered excellent customer service
  • Experience with Epic Cupid as an end-user
Registered Nurse | Kindred at Home – Atlanta, GA| November 2020 – September 2021
  • Provided in-home care with constant problem-solving
  • Worked independently with adaptability and flexibility
  • Exercised ethical-decision making on a daily basis
  • Experience with Homecare Homebase
Registered Nurse | Medical University of South Carolina – Charleston, SC | June 2019-July 2020
  • Assessed and cared for wide range of patients with acute attention to detail
  • Demonstrated strong critical thinking while delivering care
  • Practiced effective communication skills and education
  • Experience with Epic ClinDoc

Education

Bachelor of Science in Nursing | June 2019 | Univ of South Carolina Columbia, SC
  • 3.55/4.0 GPA – Graduated Cum Laude
  • Magellan’s Research Scholarship Recipient
  • Capstone Scholar